EXPERT CUSTOMER SERVICE (H/F)

Our client is part of a long-established group specialising in the management, supply and relocation of pallets.
As the European market leader thanks to its international presence, the company supports transport firms, retailers and industry across Europe in meeting their specific load transport requirements.

As part of its expansion in France, we are seeking an EXPERT CUSTOMER SERVICE (H/F)

Position Overview

• Job Title: Expert Customer Service (m/f/d)
• Contract Type: Initial 12-month fixed-term contract
• Working Hours: Full-time, 35 hours per week
• Location: Balma, France (hybrid)
• Reports to: Manager Customer Service of the respective country team
• Leadership Responsibilities: No disciplinary or technical leadership

Role Purpose

As an Expert in Customer Service, you will be responsible for the comprehensive management of customer accounts, balancing load carrier demand, maintaining and developing strong client relationships, and collaborating closely with the sales and project teams to drive network efficiency and customer satisfaction.

Key Responsibilities & Tasks

• Account & Flow Management: Supervise and manage customer accounts while proactively overseeing active load carriers and balancing demand.
• Relationship Management: Nurture and expand long-term business partnerships through qualified advice, regular consultation, and continuous support to portfolio customers.
• Customer Care & Issue Resolution: Handle and resolve customer complaints efficiently and professionally.
• Sales Support & Business Growth: Work in close alignment with Sales Managers; actively identify, approach, and onboard new customers.
• Commercial Operations: Calculate, prepare, and finalize commercial proposals and offers, as well as implement price adaptations.
• Network Strategy: Support the strategic development and optimization of the regional/country network with a clear focus on efficiency and value creation.
• Credit & Receivables: Supervise and manage customer receivables.
• Project & Market Intelligence: Assist Project Management initiatives, track market and competitor trends across the load carrier industry, and prepare reports, analyses, and evaluations.
• Administration & Innovation: Execute routine administrative tasks and contribute fresh, innovative ideas to continuously improve operational processes.

Profile & Qualifications

Education & Professional Experience

• Successfully completed commercial training/apprenticeship or a comparable educational qualification.
• 2 to 5 years of relevant professional experience in Customer Service or Internal Sales (in-house), ideally within the logistics or transportation industry.

Language & IT Skills

• English & French: Business fluent proficiency is mandatory.
• Additional Languages: Additional foreign language skills relevant to the assigned region are considered a strong asset.
• Software: Strong computer literacy, with solid proficiency in MS Office (particularly MS Excel) and enterprise ERP systems (especially Microsoft Dynamics NAV / Navision).

Core Competencies & Soft Skills

• Strong verbal and written communication skills with persuasive negotiation capabilities.
• Positive attitude and professional demeanor, especially over the phone.
• High customer orientation and strong service-driven mentality.
• Solution-oriented mindset with high assertiveness, confidence, and adaptability.
• Creative thinker with resourceful problem-solving skills and improvisation talent.
• Proactive self-starter with the ability to quickly master new topics and methods.
• Structured, highly organized working methodology and dependable team player.
• Well-developed intercultural competence and comfort in communicating with stakeholders across all organizational levels.

Employment Terms
Budget: 30-35000 EUR gross per year.